Office Policies
We are open to serve you, answer questions or schedule an appointment during the following hours:
Monday – Thursday (closed Friday)
8AM – 5PM
Appointments
Once you reserve time with either Dr. Welden, Dr. Ondocsin, or your hygienist it is considered a confirmed appointment. You can request a courtesy call as a reminder. We reserve appointments specifically for you and do not double book our time. If an appointment is cancelled or rescheduled without 24 hour notice a broken appointment fee is added to your account and is collectible. If two appointments are missed or cancelled without 24 hour notice, you are placed on a call list and will be worked in as the schedule permits.
Mission
We will provide complete and advanced dental care for our patients to ensure optimal dental health. We will do this by providing continuing education opportunities to all members of our dental team so that we can stay abreast of the new and advanced techniques and materials available in today’s advanced systems of dentistry. We will base all of our treatment decisions and actions on our integrity to create a trust between our staff and patients.
Financial Policy
We are pleased that you have chosen us for all your dental needs. We want to establish a long and pleasant relationship with you. We understand that the filing of dental insurance can be a very complicated and time consuming task. We want to assist you in any way possible to receive the maximum benefit from your insurance. We need your understanding and cooperation in the following guidelines regarding the filing of your insurance claims and payment.
The Doctors at Decatur Comprehensive Dentistry are preferred providers for the following insurances Blue Cross and Blue Shield, MetLife, Delta, Cigna, GEHA, Connection Dental Network, Southland, Guardian and Humana.
All applicable deductibles, co-pays, and co-insurance amounts are due at the time services are rendered. We accept cash, check, Master Card, Visa, Discover, American Express and Care Credit. Some dental services may not be covered by your contract. In the event a given procedure is not covered, payment for these services is your responsibility. We reserve the right to charge and collect a fee for broken appointments-appointments that are cancelled or broken without a 24 hour notice. If you miss an appointment without a 24-hour cancellation notice, you will be charged a $75.00 fee.
Appointments are reserved exclusively for you.
IF YOUR INSURANCE IS NOT WITH ONE OF THE ABOVE COMPANIES, PLEASE SEE FOLLOWING PARAGRAPH.
If your insurance is through a company with whom we are not contracted:
*Please check your contract carefully to determine if you are required to see a Preferred provider for that company. Understand that if you choose to see a Non-preferred provider, your insurance may not pay the full amount or pay for all. *Your insurance is a contract between you and your insurance company. Our office Is not a party to that contract.
*The filing of all insurance claims is a courtesy that we gladly extend to you
ALL CHARGES ARE ULTIMATELY YOUR RESPONSIBILITY FROM THE DATE THE SERVICES ARE RENDERED.
Payment plans, financial arrangements and third party financing are available for comprehensive dental treatment. We have a partnership with Care Credit for third party financing. We also offer In Office Savings Plan and Automatic withdrawal’s with the use of your bank debit card. In the event the balance is unpaid and turned over for collection, any and all fees to include (attorney’s fees, court cost, filing fees or cost of collections) will be charged to all accounts and will be the responsibility of the patient.
In order to facilitate accurate and prompt reimbursement, we request that you give us complete and correct information. if you have any questions regarding your insurance coverage or our financial policy please do not hesitate to ask. We are happy to help you and appreciate your cooperation. Again, we are very thankful you have chosen us to be your dental care provider. By my signature, I acknowledge that the above policy is understood and I agree to comply with said policy.
Financial & Insurance Policy
We will file insurance claims with your insurance provider as a courtesy to you. However, all charges to your account are your responsibility. Your insurance contact is an agreement between you, your employer and your insurance company. Any deductibles or co-pays are due in full at time of treatment. If your claim is not paid within 45 days of treatment the remaining balance is your responsibility. Returned checks are processed by a third party and fees are added for collection purposes. We accept cash, check, Visa, Mastercard, Discover, American Express, Debit Card & Care Credit.